Welcome to ARROGATE PERFUMES online store.
Please read these Terms and Conditions carefully before using our website or completing any purchase. By accessing, browsing, or purchasing through our website, you acknowledge and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using the website.
The terms “ARROGATE,” “we,” “us,” “our,” or “the store” refer to ARROGATE PERFUMES, while the terms “you,” “customer,” or “user” refer to any person who browses, uses, or purchases through the website.
The ARROGATE PERFUMES website is used to display and sell perfumes and related products. The store reserves the right to update or modify the website content, products, prices, or terms at any time without prior notice.
The user agrees to use the website only for lawful purposes and shall not misuse the website, attempt to disrupt its operation, or gain unauthorized access to its data or systems.
ARROGATE PERFUMES may disclose essential store information, including contact details, privacy policy, complaint handling procedures, and any other regulatory information required under the applicable laws and regulations of the Kingdom of Saudi Arabia.
ARROGATE PERFUMES strives to provide clear and accurate product information, including product descriptions, usage instructions, prices, and any important details that help customers make informed purchasing decisions.
Product colors, packaging, or certain visual details shown in images may slightly vary due to lighting conditions, screen settings, or packaging updates. However, the store remains committed to providing products according to the main descriptions displayed.
Customers are responsible for reviewing product descriptions and usage instructions and ensuring that the product meets their needs before completing a purchase.
All prices displayed on the store are in Saudi Riyals (SAR) and include Value Added Tax (VAT), if applicable, unless otherwise stated.
Shipping fees or any additional charges may be added during checkout, and the total amount will be displayed before confirming payment.
An order is considered completed after successful payment confirmation through the approved payment methods available on the store. By clicking the order completion or payment button, the customer acknowledges their agreement to purchase the selected products and pay the applicable amount.
After successfully placing an order, the customer will receive an order confirmation notification containing the product details, paid amount, shipping information, and payment method.
ARROGATE PERFUMES reserves the right to reject or cancel any order in the event of an unintended error in pricing, product description, product availability, payment process, customer information, or for any other legitimate reason.
If payment has already been completed, the amount will be handled according to the applicable Refund and Return Policy.
If there is an error in the order details or shipping address, the customer must contact the store as soon as possible before the order is prepared or shipped. The store does not guarantee the ability to make any changes after order processing has started or after the order has been handed over to the shipping company.
Orders will be shipped to the address provided by the customer during checkout. The customer is responsible for ensuring that the address and mobile number provided are accurate and complete.
Delivery times are estimated and may vary depending on the city, shipping company, peak seasons, promotions, or circumstances beyond the store’s control.
Once the order has been handed over to the shipping company, shipment tracking and updates will be managed according to the information provided by the shipping provider. In case of delays, ARROGATE PERFUMES will assist the customer and follow up on the shipment status whenever possible.
If certain products are available for pre-order, this will be clearly indicated on the product page or checkout page.
Pre-order products will be prepared and shipped within the timeframe specified on the store or product page. By completing the purchase, the customer acknowledges that the order will not be shipped immediately and will be fulfilled within the stated pre-order period.
Exchange and return requests are subject to the approved Exchange and Return Policy of ARROGATE PERFUMES.
Due to the nature of perfume products, customers may not be eligible to exchange or return products after they have been opened, used, or if their packaging has been damaged, for quality and safety reasons, unless the product is defective or an incorrect item has been received.
Customers must contact customer service within the period specified in the Exchange and Return Policy and provide the order number along with images showing the condition of the product in cases of damage or incorrect orders.
ARROGATE PERFUMES may offer promotions, discounts, or gifts for limited periods and reserves the right to modify or discontinue them at any time.
Multiple discount codes or offers cannot be combined unless explicitly stated otherwise on the store.
Free gifts, if available, are subject to availability and the specific terms and conditions announced for each promotion.
ARROGATE PERFUMES may send marketing messages, offers, and promotional communications through email, text messages, or other communication channels after obtaining customer consent or as permitted by applicable regulations.
Customers have the right to request the discontinuation of marketing communications through the available options provided in the message or by contacting customer service.
ARROGATE PERFUMES is committed to protecting customers’ personal data and will only use such information for purposes necessary to provide services, including processing orders, completing payments, shipping, communicating with customers, improving the shopping experience, or sending offers after obtaining customer consent.
Collected information may include the customer’s name, mobile number, email address, shipping address, order history, and payment information processed through approved payment service providers. The store does not retain sensitive banking card information.
For further details, please refer to the ARROGATE PERFUMES Privacy Policy.
The store may allow customers to create an account to facilitate purchases and track orders. Customers are responsible for maintaining the confidentiality of their login information.
Customers may request account closure or deletion of their data according to the available procedures provided by the store, while allowing the store to retain information necessary to fulfill legal, accounting, or operational obligations.
All website content, including texts, images, designs, logos, graphics, visual identity elements, and page layouts, are owned by or licensed to ARROGATE PERFUMES.
No content may be copied, reused, published, modified, or distributed without prior written approval.
Any unauthorized use of website content may result in legal action.
The website may contain links to external websites or services to improve the user experience.
ARROGATE PERFUMES is not responsible for the content, policies, or practices of any external websites that it does not own or operate.
ARROGATE PERFUMES receives customer inquiries and complaints through official communication channels and works to address them within a reasonable timeframe depending on the nature of each case.
When submitting a complaint, customers must provide the order number, contact details, a clear description of the issue, and any images or documents that may assist in reviewing the case.
ARROGATE PERFUMES makes reasonable efforts to ensure the accuracy of information and the quality of services provided. However, the store does not guarantee that the website will always be free from interruptions or technical errors beyond its control.
The store shall not be liable for any damages resulting from misuse of products, failure to follow usage instructions, incorrect customer-provided information, shipping delays caused by delivery companies, or circumstances beyond the store’s control.
ARROGATE PERFUMES reserves the right to modify these Terms and Conditions at any time.
Any amendments become effective immediately upon publication on the website. Continued use of the website after such updates constitutes the customer’s acceptance of the revised Terms and Conditions.
These Terms and Conditions are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia.
In the event of any dispute arising from these Terms and Conditions, the competent courts of the Kingdom of Saudi Arabia shall have exclusive jurisdiction to resolve such disputes.
